PYTHA - Sending a PYTHA file to Support
When sending a PYTHA file to Support, the .pyo file extension may be blocked by email providers because it is an uncommon file type that can be flagged as a potential security risk.
This can cause Support to not receive your ticket.
To avoid this issue, please use one of the following methods instead:
- Send the file attached to a ticket directly through the Pytha Partners Portal
- Zip the .pyo file when emailing Support directly
- Save the file in PYTHA as a .pyox when emailing Support directly
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